Shipping policy

 

ORDER PROCESSING

Our current order processing times are as follows:

Please allow 10-15 business days NOT inclusive of weekends, holidays and shipping as our products are MADE TO ORDER upon purchase.

SHIPPING + DELIVERY

Some of your items may ship separately so it is possible that you may receive more than one tracking number. However, you will only pay for shipping once based on your entire order.

Our current shipping times are estimations during the non-holiday season:

Processing Time

  • Please allow 10-15 business days upon receipt of payment for your items to be processed & packaged as the majority of our products are MADE TO ORDER. 

Shipping Time Frame

  • USPS: 3-5 business days for delivery after shipping (includes a tracking number)
  • Ground Shipping (USPS, UPS, FEDEX, DHL): allow 10-15 business days from the receipt of shipping notification to receive your purchase.
  • Priority Shipping (Custom Orders Only + Additional Fees Apply): allow up to 2-5  business days from the receipt of shipping notification to receive your purchase.
  • Overnight Shipping (Custom Orders Only + Additional Fees Apply): allow up to 1-2 business days from the receipt of shipping notification to receive your purchase.

***NOTE: Production and Shipping times vary and are listed on the "details" tab of EACH item. During the holiday season and/or times of high demand, some orders may be delayed due to increased volume so please allow extra time. It is your responsibility to look at this before making your purchase.

SHIPPING ADDRESSES + RETURNED PACKAGES

Please ensure your shipping address is correct. Once you receive your tracking number, your shipping address cannot be changed. Authentic Creations, LLC does not issue refunds for undeliverable orders due to incorrect addresses. As the customer, you are responsible for entering your address correctly. If a package is returned to us because of the wrong address, the customer must pay to have it reshipped.

DELIVERY ISSUES

Please check your tracking number for updates on delivery. If your tracking says Delivered, but you have not received it, contact your local USPS office, and open a missing package case first. Please check with your neighbors and/or leasing office (if you live in an apartment complex) if they may have received on your behalf.

SHIPPING DAMAGES

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.

LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. Unfortunately, the USPS does lose packages from time to time. Please note, once your shipping confirmation/tracking number is sent to you, we no longer have it in our possession, and we have no influence as to what happens after it makes it to the post office. We reserve the right to determine when/if an order will be re-sent depending on the circumstances and size of the order.